Transparent service charge accounting
Budgets shared well in advance, full disclosure on how every pound is calculated and spent, and accounts that reconcile to the penny.
Block management · Hounslow · West London · TW8
Gena Property Management looks after modern riverside and canalside developments around Brentford Dock and the Grand Union, and purpose-built blocks along the High Street towards Kew Bridge. We give freeholders, RTM and management companies in Brentford a managing agent that’s transparent about money and quick to respond.
Why Gena in Brentford
Brentford is new-build territory, and new-build brings its own list: NHBC and latent-defect claims, developer snagging that was never closed out, and plant handed over with no service history. Chasing a developer is a job with a deadline on it — the warranty periods run whether or not anybody is counting — so it is one of the first things we audit on taking a block on.
Good block management in Brentford isn’t complicated — it’s attention to detail, done consistently. Budgets shared in advance, itemised statements, maintenance that keeps on top of problems, and year-end accounts that reconcile exactly.
Residents in Brentford get the Gena Online portal and Gena Go app to pay, report and ask — while directors and freeholders get accounts they can actually follow.
Brentford sits in the borough of Hounslow — see everything we do across Hounslow.
How we manage your blockWhat’s included
Budgets shared well in advance, full disclosure on how every pound is calculated and spent, and accounts that reconcile to the penny.
A proactive maintenance programme and a vetted contractor network, so communal areas stay well kept and problems are fixed before they grow.
Fire risk assessments, electrical and lift inspections, asbestos and more — tracked, scheduled and evidenced so your building stays compliant.
Buildings cover placed and reviewed every year, and claims on the communal parts run end to end so directors are not left chasing loss adjusters.
We partner with freeholders, Right to Manage and Residents’ Management Companies — including company secretarial duties and director support.
We take communication seriously. Report a problem from your phone and it reaches the whole team at once — not one manager’s inbox — so it is picked up in minutes and you can watch it move.
Questions
Yes — Brentford is within our coverage across Greater London and the M25. We manage freehold blocks, Right to Manage and residents’ management companies in and around Brentford.
Our fees are per unit, per year, plus VAT — Gena One (app-only) at £250, Gena Advantage at £350 and Gena Elite at £450 — with a one-off set-up fee of £125 + VAT per unit. Which level suits a building depends on how much of the day-to-day the directors want to keep. Tell us about your block in Brentford and we’ll put together a clear, no-obligation proposal.
Yes. We manage the handover from your current agent for you — funds, records, contracts and compliance documents — so the move is clean and you’re not left chasing paperwork.
Let’s talk
Tell us about your building and we’ll show you what transparent, responsive management looks like — with no obligation.