Transparency
You can see how every pound of your service charge is calculated and spent. No vague line items.
About Gena
Block management,
without the mystery.
We started Gena because too many leaseholders had no idea what their service charge paid for. We set out to fix that — with management that’s genuinely open, responsive and run to a proper standard.
Our approach
People first, paperwork done.
Gena Property Management is a specialist residential block manager working across Greater London, within the M25. We look after buildings of every size — from small two-flat conversions to developments of up to 154 units — and the communal facilities that come with them.
We partner with freeholders, Right to Manage companies and residents’ management companies to keep buildings well maintained and financially clear. That means budgets shared in advance, full disclosure on how charges are calculated and spent, and people who answer the phone.
For new blocks still in development, we advise on lease structure and service charge budgeting so the building is set up to be managed well from the very first day.
2–154
units per block
M25
Greater London coverage
100%
service charge transparency
What we stand for
Three principles, applied to every block.
Communication
Two-way and timely — named contacts, plus the Gena Online portal and Gena Go app for residents.
Standards
We follow the RICS Service Charge Residential Management Code and are members of The Property Ombudsman and The Property Institute.
The people
The team behind the buildings.
A small, senior team who know every block they look after — pictured here on one of our team trips.
Credentials
Accountable, by design.
Independent oversight and recognised standards aren’t a badge on the wall — they’re how we keep ourselves honest.
- The Property OmbudsmanIndependent redress for consumers.
- The Property InstituteMembers of the professional body for residential block management.
- RICS Service Charge Residential Management CodeLegislative requirements and good practice.
- Registered companyGena Property Management Limited, no. 07311491.
Let’s talk
Considering a change of managing agent?
Tell us about your building and we’ll show you what good, transparent block management looks like — with no obligation.