For residents
Gena Online.
Your block, in your pocket.
Leaseholders told us they’d like to do more online — so we built Gena Online. Make a one-off payment, set up a direct debit, request information, order a new fob or report a problem, all in one place. We’re always adding more, so tell us what else you’d like.
What you can do
Everything a resident needs, in one app.
Make a Payment
Pay your service charge online, or set up a direct debit.
OpenRequest Information
Ask for documents, statements and the answers you need about your building.
OpenReport a Problem
Flag a communal repair or issue — add a photo so we can act on it faster.
OpenMake a Suggestion
Tell us how your building could be better — suggestions reach the right person.
OpenMake a Complaint
A clear route to raise concerns, with a proper process behind it.
OpenUseful Forms
Update your details, claim a reimbursement, request CCTV and more.
OpenFAQs
Quick answers to the questions leaseholders ask us most.
OpenGena Online is available to residents of buildings managed by Gena. If you’re not sure, or need help getting set up, get in touch and we’ll sort it out.
Let’s talk
Are you a freeholder or director?
Gena Online comes as standard with our management service — one of the reasons residents stay informed and arrears stay low.