For residents — and anyone else

Gena Online.
No account, no login.

Gena Online is the set of forms for anything you need from us — make a one-off payment, set up a direct debit, request information, order a new fob or report a problem. Anyone can use them: leaseholders, tenants, buyers and solicitors alike, with nothing to sign up for. We’re always adding more, so tell us what else you’d like.

Make a payment Report a problem

What you can do

Ask us for anything — no account needed.

Make a Payment

Pay your service charge online, or set up a direct debit.

Open

Request Information

Ask for documents, statements and the answers you need about your building.

Open

Report a Problem

Flag a communal repair or issue — add a photo so we can act on it faster.

Open

Make a Suggestion

Tell us how your building could be better — suggestions reach the right person.

Open

Make a Complaint

A clear route to raise concerns, with a proper process behind it.

Open

Useful Forms

Update your details, claim a reimbursement, request CCTV and more.

Open

FAQs

Quick answers to the questions leaseholders ask us most.

Open

For leaseholders

Your documents, in your own vault.

Gena Online is how you ask us for something. Your own documents — service charge statements, demands, insurance certificates — come to your personal document vault. When we publish one, we email you to say what has arrived, with a link. Click it and your vault opens.

We keep one copy of each document centrally rather than attaching it to an email. An attachment is a copy nobody can take back; a vault link is not. That is what keeps it GDPR-compliant.

  • No username, no password, nothing to install
  • The link works once and lapses after seven days if unused; opening it keeps your device signed in for 60 days
  • Every email we send carries a fresh link
  • Send files back to us through the same page — virus-scanned before anyone opens them
  • Owner and tenant each have their own vault — nobody sees the other’s papers
  • Access ends automatically when you sell your flat
Not had a vault link from us yet?

If you are a leaseholder in a building we manage and need a statement or document, use Request information and we will send it to you. If your link has lapsed, the next email we send will carry a fresh one — or just ask.

Let’s talk

Are you a freeholder or director?

Gena Online and a document vault for every leaseholder come as standard with our management service — one of the reasons residents stay informed and arrears stay low.

See block management Request a call back