Block management
From two-flat conversions to 500-unit developments, Gena has the experience and skill to manage multi-building blocks with communal plant rooms, concierge, car parking and gymnasiums — full-service residential block management across Greater London, with the transparency and communication that should come as standard.
What's included
Budgets shared well in advance, full disclosure on how every pound is calculated and spent, and accounts that reconcile to the penny.
A proactive maintenance programme and a vetted contractor network, so communal areas stay well kept and problems are fixed before they grow.
Fire risk assessments, electrical and lift inspections, asbestos and more — tracked, scheduled and evidenced so your building stays compliant.
Buildings cover placed and reviewed every year, and claims on the communal parts run end to end so directors are not left chasing loss adjusters.
We partner with freeholders, Right to Manage and Residents’ Management Companies — including company secretarial duties and director support.
We take communication seriously. Report a problem from your phone and it reaches the whole team at once — not one manager’s inbox — so it is picked up in minutes and you can watch it move.
How we work
We take over from your previous agent cleanly — funds, records, contracts and compliance documents all accounted for, so nothing falls through the gap.
Repairs, contractors, compliance, insurance and resident queries handled — with named contacts who actually respond and the Gena Online portal keeping everyone informed.
Year-end accounts that reconcile to the budget you were shown, issued on time, with itemised statements for every leaseholder.
New developments
Building or converting? The decisions made before the first leaseholder moves in shape the service charge for years. We advise on lease structure and service charge budgeting at the development stage, so the building is set up to be managed well — and funded fairly — from day one.
The portfolio
From Victorian conversions to modern developments — a snapshot of the buildings in our care across London. Running an RTM or resident management company? Budget your block’s services with our calculator.
Who we work with
Professional management that protects the asset and keeps leaseholders well served and well informed.
Taken on management through Right to Manage? We handle the running while your directors keep control.
Company secretarial, accounts and the day-to-day — so being a director doesn't become a second job.
Questions
A managing agent runs the communal side of a residential building on behalf of the freeholder, Right to Manage company or management company — arranging repairs and maintenance, keeping the building compliant and insured, collecting and accounting for service charges, and being the point of contact for residents.
Your service charge is your building’s budgeted running costs for the year, split between the flats by the percentage set out in your lease. We share the budget in advance and issue itemised statements, so you can always see how the figure is arrived at and where the money goes.
A reserve fund spreads the cost of large, predictable works — like a new roof or redecoration — across the years in between, so they don’t land as a single large bill. A sensible reserve plan is part of good budgeting.
Yes. Switching is usually straightforward and we handle the handover for you — transferring funds, records, contracts and compliance documents from your previous agent cleanly, so nothing falls through the gap.
Yes. We manage buildings of every size, from two-flat conversions up to 500-unit developments — including multi-building blocks with communal plant rooms, concierge, car parking and gymnasiums. Small blocks get the same transparent service as large ones.
Residents of blocks we manage use the Gena Online portal and Gena Go app to pay service charges, report problems with photos, request information and raise questions — without waiting on hold.
Let’s talk
Tell us about your building and we’ll show you what good, transparent block management looks like — with no obligation.
