For residents
Report a problem.
We hate it when things don’t work — but we can’t fix a problem we don’t know about. Give us as much detail as you can below. For the fastest response, log it in the Gena Go app.
Urgent or out-of-hours? Useful emergency contacts
- General repairs / handyman Hive Building & Maintenance — 07469 720 035 · 020 7112 8762
- Block-wide power cut UK Power Networks — 0800 31 63 105
- Electrician / intercom Endwell Electrical (Simon) — 07711 125760
- Plumber Heat-Plex (Joe) — 07770 288585
- Lift fault The maintenance company posted inside the lift
- Drainage / sewer Dynorod · APSL — 0800 084 1113 · 020 8567 7028
- Pest control APSL — 020 8567 7028
- Locksmith 365 Locks — 07931 400544
- Anti-social behaviour / threats Police — 999 emergency · 101 non-urgent
In immediate danger, always call 999. If you don’t hear back from us, request an urgent call back. See also what counts as an emergency, and what can wait until the next working day, or download our Out-of-Hours & Emergency Policy (PDF).