Transparent service charge accounting
Budgets shared well in advance, full disclosure on how every pound is calculated and spent, and accounts that reconcile to the penny.
Residential block management · Greater London
Block management,
done properly.
We look after residential blocks across London for freeholders, Right to Manage and management companies — keeping buildings impeccably maintained, service charges genuinely transparent, and residents actually in the loop.
- The Property Institute member
- The Property Ombudsman
- RICS code compliant
- Blocks of 2–500 units
- Within the M25
Who we work with
A managing agent that earns its fee.
Gena partners with management companies, Right to Manage companies and freeholders to keep their buildings well run and financially clear. From two-flat conversions to 500-unit developments, we have the experience and skill to manage multi-building blocks with communal plant rooms, concierge, car parking and gymnasiums — and whatever the size, you get the same thing: careful maintenance, accounts you can actually follow, and people who pick up the phone.
We believe block management should be open. You’ll always know how your service charge is calculated, where the money goes, and what’s planned next — no surprises at year end.
More about GenaWhat we do
Everything your building needs, in one place.
Day-to-day management, the statutory paperwork, and the long-term planning — handled by a team that does this for a living.
Repairs & planned maintenance
A proactive maintenance programme and a vetted contractor network, so communal areas stay well kept and problems are fixed before they grow.
Building safety & compliance
Fire risk assessments, electrical and lift inspections, asbestos and more — tracked, scheduled and evidenced so your building stays compliant.
Insurance & communal claims
Buildings cover placed and reviewed every year, and claims on the communal parts run end to end so directors are not left chasing loss adjusters.
Freeholder, RTM & RMC support
We partner with freeholders, Right to Manage and Residents’ Management Companies — including company secretarial duties and director support.
Resident communication
We take communication seriously. Report a problem from your phone and it reaches the whole team at once — not one manager’s inbox — so it is picked up in minutes and you can watch it move.
In our care
Real buildings, really looked after.
A few of the blocks across London that trust Gena with their management.
The way we work
Three things we won’t compromise on.
You can see every pound
Budgets shared in advance, itemised statements, and year-end accounts that reconcile exactly. No vague line items, no mystery management charges.
Two-way, not one-way
Named contacts who respond, plus the Gena Online portal and Gena Go app so residents can pay, report and ask from their phone.
By the book, properly
We follow the RICS Service Charge Residential Management Code and are members of The Property Ombudsman and The Property Institute — covering both the legal requirements and good practice.
Gena Online & Gena Go
Your block, in your pocket.
Problems drag on when a report gets stuck with one person. The Gena Go app puts everyone with a stake in the building — leaseholders, tenants, directors, us, and the tradespeople doing the work — on the same thread, so things actually get handled.
- Report a problem with photos, in seconds
- Track it through to done
- Block-wide alerts, files and reminders
- Pay service charges through Gena Online
Get the Gena Go app
Scan to download for iOS or Android.
“Open, two-way communication and full disclosure on how service charges are calculated and spent.” How Gena approaches every block
Areas we cover
Local block management across London & the M25.
From our South West London base we manage buildings right across the capital and into Surrey.
- Block management in Hammersmith & Fulham
- Block management in Hounslow
- Block management in Kensington & Chelsea
- Block management in Westminster
- Block management in Wandsworth
- Block management in Richmond
- Block management in Kingston
- Block management in Merton
- Block management in Lambeth
- Block management in Southwark
- Block management in Croydon
- Block management in Sutton
Questions
Frequently asked questions
What does a managing agent actually do?
A managing agent runs the communal side of a residential building on behalf of the freeholder, Right to Manage company or management company — arranging repairs and maintenance, keeping the building compliant and insured, collecting and accounting for service charges, and being the point of contact for residents.
How is my service charge calculated?
Your service charge is your building’s budgeted running costs for the year, split between the flats by the percentage set out in your lease. We share the budget in advance and issue itemised statements, so you can always see how the figure is arrived at and where the money goes.
What is a reserve (or sinking) fund?
A reserve fund spreads the cost of large, predictable works — like a new roof or redecoration — across the years in between, so they don’t land as a single large bill. A sensible reserve plan is part of good budgeting.
Can we switch managing agent, and is it difficult?
Yes. Switching is usually straightforward and we handle the handover for you — transferring funds, records, contracts and compliance documents from your previous agent cleanly, so nothing falls through the gap.
Do you manage small blocks?
Yes. We manage buildings of every size, from two-flat conversions up to 500-unit developments — including multi-building blocks with communal plant rooms, concierge, car parking and gymnasiums. Small blocks get the same transparent service as large ones.
How do residents pay or report a problem?
Residents of blocks we manage use the Gena Online portal and Gena Go app to pay service charges, report problems with photos, request information and raise questions — without waiting on hold.
Is Gena Property Management accredited?
Yes. Gena Property Management is a member of The Property Institute (TPI), the professional body for residential property management in the UK, formed from ARMA and the IRPM — you will find us in the TPI member directory. We are also members of The Property Ombudsman (TPO), the government-approved redress scheme that gives leaseholders independent dispute resolution free of charge, and we manage to the RICS Service Charge Residential Management Code. More on how we keep ourselves accountable.
Let’s talk
Considering a change of managing agent?
Tell us about your building and we’ll show you what good, transparent block management looks like — with no obligation.