We are Gena
We are a specialist residential property manager providing residential block management services in Greater London, within the M25.
We manage properties of all sizes – our smallest property has two units, the largest has thirty-eight. We have the expertise and resources to manage larger blocks.
If you would like to enquire about us managing your block or flat, please click here.
We adhere to the RICS Service Charge Residential Management Code (2nd Edition, 2009), which covers legislative requirements as well as best practice recommendations. See full details here.
We are a member of The Property Ombudsman.
These are our values
Honesty & Integrity
We believe in honest property management and in conducting our business with integrity.
Outstanding Professional Service
We aim to provide an outstanding level of service to our leaseholders.
We hold ourselves to the highest professional standards in our dealings with leaseholders and contractors. We want to build a positive partnership with our leaseholders and work together to achieve the best solutions.
Transparency & Open Communication
We embrace transparency, and believe in open, two-way communication with leaseholders. We provide full disclosure on how service charges are calculated and how funds are spent, and communicate budgets and spending plans well in advance so there are no nasty surprises.
We want our service to be bringing value to leaseholders. We use our scale to achieve savings for customers, and always look for the best value solution.
Common Sense Solutions
We are here to facilitate the wishes of leaseholders subject to constraints of the lease. In other words, we listen to what you want. We recognize many lease covenants can be restrictive on the leaseholder and where possible, without harm to others, we let common sense dictate.