Leaseholders & tenants
Report a problem in seconds and watch it actually move.
Gena Go · Your block in your pocket
Everyone in your block,
on the same thread.
Most problems in a block don’t drag on because nobody cares — they drag on because the report is stuck somewhere. A voicemail nobody picked up, an email chain the contractor was never on, a director who finds out weeks later.
Gena Go puts every party to the building in one place: leaseholders, tenants, freeholders, RMC and RTM directors, us as managing agent, and the tradespeople who do the work. A report goes in once, with a photo and a time that suits — and everyone who needs to see it, sees it.
Who it’s for
Not another resident app.
A block only runs well when everyone with a stake in it can see the same thing. Gena Go is built for all of them, not just one.
Freeholders, RMC & RTM directors
Full visibility of what has been reported and what has been done about it.
Your managing agent
Every report, photo and reply in one thread — nothing sitting in someone’s inbox.
Tradespeople & contractors
Accept or pass a job, see the detail and the access time, and confirm when it’s done.
What it does
Eight things, all in one app.
Property management shouldn’t feel like it’s stuck in the 90s. We built a UK-first native app so reports get answered and handled — with the paper trail kept automatically.
Report problems
Snap a photo, add a note and a time that suits — it reaches the right person immediately.
Get block alerts
Water off, scaffolding going up, a contractor on site — everyone hears at once.
Request information
Ask for documents, statements or answers without chasing anyone by phone.
Make bookings
Book the lift, a parking bay or a communal space without a round of emails.
Track progress
See exactly where your report has got to — assigned, scheduled, done.
Receive files
Certificates, notices and reports delivered straight to your phone.
All reports in one place
One shared history for the block, so nothing gets lost between people.
Receive reminders
Access visits, key dates and deadlines, before they’re missed.
Free for everyone involved in a block we manage.
Two minutes, once
Turn your notifications on.
This is the part most people miss. With notifications off the app still works — but you will not hear about the water going off, a contractor needing access, or a reply to something you reported. The app is only as useful as the alerts it is allowed to send.
On iPhone or iPad
- Open Gena Go. When it asks “Gena Go would like to send you notifications”, tap Allow.
- Already tapped “Don’t Allow”? iPhone only ever asks once — so do the next step instead.
- Open Settings, scroll down to Apps, tap Gena Go, then Notifications. (On older iPhones, Gena Go is in the main Settings list rather than under Apps.)
- Turn Allow Notifications on, and tick Lock Screen, Notification Centre and Banners.
- Set Banner Style to Persistent so an alert waits for you instead of vanishing, and turn Sounds on.
- Check Settings → Focus — a Do Not Disturb or Sleep focus can silence everything without turning anything off.
On Android
- Open Gena Go and tap Allow when it asks to send you notifications.
- Missed it? Press and hold the Gena Go icon, tap App info (ⓘ), then Notifications — or go to Settings → Apps → Gena Go → Notifications.
- Turn All Gena Go notifications on, and leave every category underneath switched on.
- Open each category and set it to Alerting / Pop on screen, so it makes a sound rather than sitting silently in the shade.
- In App info → Battery, choose Unrestricted. On a restricted setting Android holds messages back until you next open the app.
- Check Do Not Disturb isn’t on, and that Gena Go is allowed through it if it is.
Samsung, Pixel and other makes word these screens slightly differently — the app is always under Settings → Apps.
Still nothing coming through?
- Make sure you are signed in to the app with the email address your managing agent holds for you — that is what ties your phone to your block.
- Update Gena Go in the App Store or Google Play; an old build can stop receiving.
- Restart the phone once. It fixes more of these than it has any right to.
Still stuck? Get in touch and we will walk you through it, or read the Gena Go user instructions.
Why it gets fixed
No single inbox to get stuck in.
An app only helps if somebody acts on what it sends. Most agents put one property manager between 400 and 1,000 leaseholders and the work, so everything waits on one person’s day. We built the opposite.
The usual model
One manager is the single point of contact, and the single point of failure. Reports queue behind whoever is on holiday, off sick or simply overloaded — and the block waits, however good the intentions.
Our collective triage
Every report on Gena Go alerts the whole Gena team at once and goes out to a tradesperson in minutes. Work carries on whatever any one person’s week looks like, and you get the experience of the whole team rather than one individual’s.
We run at around 200 units per property manager, against an industry norm of 400–800 — the headroom that makes answering quickly possible.
Flexible solutions for every block
We believe management shouldn’t be “one size fits all”. Whether you want full-service oversight or a lighter touch, we have an option for you.
- Full-service management — comprehensive care for complex developments.
- App-only budget service — perfect for smaller, proactive blocks where leaseholders prefer to stay involved while using our tech to stay organised.
- Transparent pricing — use our online budget calculator to get an instant estimate.
Expert advisory & legal support
We provide the high-level expertise required to navigate the Commonhold and Leasehold Reform Act 2002:
- Collective Enfranchisement (buying your freehold)
- Right-to-Manage (RTM) company formation
- Lease structuring and strategic advice
Read more about Right to Manage or see everything our block management service covers.
Let’s talk
Get a management quote
Tell us about your building and we’ll come back with a clear, itemised proposal — no obligation.