Transparent service charge accounting
Budgets shared well in advance, full disclosure on how every pound is calculated and spent, and accounts that reconcile to the penny.
Block management · West London
Gena Property Management looks after purpose-built blocks and new developments across Chiswick, Brentford, Isleworth and Feltham. We give freeholders, RTM and management companies in Hounslow a managing agent that’s transparent about money and quick to respond.
Why Gena in Hounslow
Hounslow runs from period conversions in Chiswick to large modern schemes at Brentford and Feltham, and the newer end frequently has communal heating — a shared boiler or heat network serving every flat rather than a system inside it. Communal heat brings metering, billing and reporting obligations an ordinary block does not have, and it is the part of an inherited budget most likely to be wrong. The standing charges keep running through a year in which nobody read a meter.
Good block management in Hounslow isn’t complicated — it’s attention to detail, done consistently. Budgets shared in advance, itemised statements, maintenance that keeps on top of problems, and year-end accounts that reconcile exactly.
Residents in Hounslow get the Gena Online portal and Gena Go app to pay, report and ask — while directors and freeholders get accounts they can actually follow.
How we manage your blockIn Hounslow
A few of the buildings in our care in Hounslow. We don’t name client blocks publicly — each is captioned by area only.
What’s included
Budgets shared well in advance, full disclosure on how every pound is calculated and spent, and accounts that reconcile to the penny.
A proactive maintenance programme and a vetted contractor network, so communal areas stay well kept and problems are fixed before they grow.
Fire risk assessments, electrical and lift inspections, asbestos and more — tracked, scheduled and evidenced so your building stays compliant.
Buildings cover placed and reviewed every year, and claims on the communal parts run end to end so directors are not left chasing loss adjusters.
We partner with freeholders, Right to Manage and Residents’ Management Companies — including company secretarial duties and director support.
We take communication seriously. Report a problem from your phone and it reaches the whole team at once — not one manager’s inbox — so it is picked up in minutes and you can watch it move.
Questions
Yes — Hounslow is within our coverage across Greater London and the M25. We manage freehold blocks, Right to Manage and residents’ management companies in and around Hounslow.
Our fees are per unit, per year, plus VAT — Gena One (app-only) at £250, Gena Advantage at £350 and Gena Elite at £450 — with a one-off set-up fee of £125 + VAT per unit. Which level suits a building depends on how much of the day-to-day the directors want to keep. Tell us about your block in Hounslow and we’ll put together a clear, no-obligation proposal.
Yes. We manage the handover from your current agent for you — funds, records, contracts and compliance documents — so the move is clean and you’re not left chasing paperwork.
Let’s talk
Tell us about your building and we’ll show you what transparent, responsive management looks like — with no obligation.