Transparent service charge accounting
Budgets shared well in advance, full disclosure on how every pound is calculated and spent, and accounts that reconcile to the penny.
Block management · Central London
Gena Property Management looks after prime mansion blocks and stucco-fronted conversions across the Royal Borough. We give freeholders, RTM and management companies in Kensington & Chelsea a managing agent that’s transparent about money and quick to respond.
Why Gena in Kensington & Chelsea
The risk that matters most in prime blocks is not the day-to-day spend, it is the insurance. Reinstatement cost assessments on stucco-fronted and mansion-block stock date quickly, and building costs have moved a long way in recent years — a policy still written against a valuation from several years ago can leave a block materially underinsured, with the shortfall falling on leaseholders at precisely the moment they can least absorb it. So we read the date on that assessment early: the gap it hides stays invisible until a claim, which is the worst possible moment to find it.
Good block management in Kensington & Chelsea isn’t complicated — it’s attention to detail, done consistently. Budgets shared in advance, itemised statements, maintenance that keeps on top of problems, and year-end accounts that reconcile exactly.
Residents in Kensington & Chelsea get the Gena Online portal and Gena Go app to pay, report and ask — while directors and freeholders get accounts they can actually follow.
How we manage your blockIn Kensington & Chelsea
A few of the buildings in our care in Kensington & Chelsea. We don’t name client blocks publicly — each is captioned by area only.
What’s included
Budgets shared well in advance, full disclosure on how every pound is calculated and spent, and accounts that reconcile to the penny.
A proactive maintenance programme and a vetted contractor network, so communal areas stay well kept and problems are fixed before they grow.
Fire risk assessments, electrical and lift inspections, asbestos and more — tracked, scheduled and evidenced so your building stays compliant.
Buildings cover placed and reviewed every year, and claims on the communal parts run end to end so directors are not left chasing loss adjusters.
We partner with freeholders, Right to Manage and Residents’ Management Companies — including company secretarial duties and director support.
We take communication seriously. Report a problem from your phone and it reaches the whole team at once — not one manager’s inbox — so it is picked up in minutes and you can watch it move.
Questions
Yes — Kensington & Chelsea is within our coverage across Greater London and the M25. We manage freehold blocks, Right to Manage and residents’ management companies in and around Kensington & Chelsea.
Our fees are per unit, per year, plus VAT — Gena One (app-only) at £250, Gena Advantage at £350 and Gena Elite at £450 — with a one-off set-up fee of £125 + VAT per unit. Which level suits a building depends on how much of the day-to-day the directors want to keep. Tell us about your block in Kensington & Chelsea and we’ll put together a clear, no-obligation proposal.
Yes. We manage the handover from your current agent for you — funds, records, contracts and compliance documents — so the move is clean and you’re not left chasing paperwork.
Let’s talk
Tell us about your building and we’ll show you what transparent, responsive management looks like — with no obligation.