Stewart Tan

When something goes wrong in your building—whether it’s a flickering light in the hallway or a mysterious leak in the car park—your first instinct is likely to get it fixed as fast as possible. As your managing agent, our goal is exactly the same. However, the speed and success of a repair depend entirely on the quality of the information  we receive. While it might seem helpful to add a little "weight" to a report to get attention, inaccurate details can inadvertently sabotage the repair...

If you own a property—whether it’s a shiny new build, a buy-to-let investment, or just your own home—the paperwork can be overwhelming. You likely have a stack of policy documents that all sound vaguely similar. Do you really need boiler cover if you have buildings insurance? Does your new build warranty replace standard insurance? And whose job is it to insure the carpets? Here is a breakdown of the five main types of property protection, what they actually cover, and where the confusing...

If you live in a leasehold flat, you probably know the drill. It’s 11 PM on a Tuesday, the bass is thumping from the floor above, and you are composing an angry email to your managing agent. You expect them to swoop in, enforce the lease, and silence the problem. Instead, you get a generic "reminder letter" sent to all residents. The noise continues. You complain again. The agent seems reluctant, tired, or even "listless" in their response. It’s easy to blame the agent for being lazy, but the...