Stewart Tan

You've just moved into a sleek new flat. You go to put your bike in the hallway or a welcome mat outside your door, and within 24 hours, you get a sternly worded email from the management company telling you to clear it out. It feels overbearing. It's a residential building, right? It's your home. Actually, legally speaking, the moment you step out of your flat and into the corridor, you've left a "domestic" space and entered a "non-domestic" one. This weird legal quirk is enshrined in the...

When something goes wrong in your building—whether it’s a flickering light in the hallway or a mysterious leak in the car park—your first instinct is likely to get it fixed as fast as possible. As your managing agent, our goal is exactly the same. However, the speed and success of a repair depend entirely on the quality of the information  we receive. While it might seem helpful to add a little "weight" to a report to get attention, inaccurate details can inadvertently sabotage the repair...

If you own a property—whether it’s a shiny new build, a buy-to-let investment, or just your own home—the paperwork can be overwhelming. You likely have a stack of policy documents that all sound vaguely similar. Do you really need boiler cover if you have buildings insurance? Does your new build warranty replace standard insurance? And whose job is it to insure the carpets? Here is a breakdown of the five main types of property protection, what they actually cover, and where the confusing...